Bower Motorsport (ABN: 45 711 539 046) Last Updated: 29 March 2026 Applicable to: All purchases made via BowerMotorsport.com.au and BowerMotorsport.shop

Bower Motorsport is committed to complying with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth). Nothing in this policy excludes, restricts, or modifies your rights under the ACL.

Under the ACL, consumers are entitled to a remedy — repair, replacement, or refund — if a product has a major failure or does not conform with a consumer guarantee.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Under the ACL, goods sold by Bower Motorsport come with guarantees that they:

• ■Are of acceptable quality — safe, durable, free from defects, and acceptable in appearance and finish
• ■Are fit for any disclosed purpose — suitable for the use we represent them for
• ■Match the description provided in our product listings and marketing materials
• ■Match any sample or demonstration model shown to you
• ■Have clear title — you receive full ownership with no hidden debts or charges

These guarantees apply regardless of any warranty period. They cannot be excluded by our terms of sale.

If a product you purchased from us is faulty, not fit for purpose, or does not match its description, you are entitled to a remedy under the ACL.

Major Failure

A product has a major failure if:

• ■It is significantly different from the description, sample, or demonstration model
• ■It is substantially unfit for its common purpose and cannot easily be made fit within a reasonable time
• ■It is unsafe
• ■A reasonable consumer would not have purchased it if they had known about the problem

Remedy for major failure: You are entitled to choose a refund, replacement, or compensation for the drop in value. A refund will be the full purchase price — we will not deduct for any use you have had of the product.

Minor Failure

A product has a minor failure if the problem can be fixed within a reasonable time.

Remedy for minor failure: We will attempt to repair the product first. Where repair is not feasible, we will replace the unit. If we fail to repair or replace within a reasonable time, you are entitled to a full refund or replacement from another source at our expense.

If you have placed a pre-order for the OmniCAN gateway:

• ■You may cancel your pre-order at any time before dispatch and receive a full refund
• ■No cancellation fees or penalties apply
• ■Refunds will be processed to your original payment method within 5–10 business days of the cancellation request
• ■Once your order has been dispatched, the standard refunds and returns process in this policy applies

We offer a voluntary 30-day change-of-mind return policy. This is not required under the ACL and does not affect your statutory rights.

Conditions

Step 1: Contact Us

Email bowermotorsport@gmail.com with:

• ■Your order number
• ■Proof of purchase (original receipt, tax invoice, or order confirmation)
• ■A description of the issue and, where possible, photos or videos demonstrating the fault

Step 2: Assessment

We will acknowledge your request within 3 business days and assess the claim. We may request additional information or ask you to return the product for inspection.

Step 3: Return Instructions

If a return is required, we will provide return shipping instructions. Do not return any product without first contacting us. Unauthorised returns may not be accepted.

Step 4: Resolution

Once we have received and inspected the product, we will notify you of the outcome and process the agreed remedy.

For ACL-eligible returns, we will provide a prepaid return shipping label or reimburse reasonable shipping costs upon presentation of a receipt.

Return Condition Requirements

All returned products must include:

• ■The original OmniCAN gateway unit
• ■All included accessories (cables, harnesses, adapters, mounting hardware)
• ■Original packaging and documentation
• ■The product must be unmodified and in the condition it was received

Returns missing accessories, modified, or damaged by the customer may be refused or subject to assessment deductions.

The OmniCAN gateway is a vehicle accessory that requires installation. If you believe the product was damaged during installation:

• ■Contact us with photos and a description of the issue
• ■We will assess the claim on a case-by-case basis
• ■If the damage is determined to be a product defect, standard ACL remedies apply
• ■If the damage is due to incorrect installation, we may offer a paid repair or discounted replacement at our discretion

Approved refunds will be processed using the original payment method:

• ■Credit/Debit Card (Stripe): Refunded to the original card within 5–10 business days
• ■PayPal: Refunded to the original PayPal account within 3–5 business days
• ■Other methods: Refunded via the original payment channel

Please note that your bank or payment provider may take additional time to reflect the refund in your account.

The following are not eligible for refund or return:

• ■Products damaged due to misuse, neglect, unauthorised modification, or incorrect installation
• ■Products with normal wear and tear
• ■Products returned without proof of purchase
• ■Products purchased from third-party retailers (please contact the retailer directly)

These exclusions do not affect your rights under the ACL for products that have a major or minor failure.

For any questions about this policy or to initiate a return:

Bower Motorsport ABN: 45 711 539 046 Email: bowermotorsport@gmail.com